CHRP ASSESSMENT

Developing Yourself as an Effective Human Resources Practitioner (4DEP – HR) - Ref No F301A (HR) - Version 2012

Student name: 

CRITERIA

MET/ NOT YET MET

COMMENTS

LO1:  Understand the knowledge, skills and behaviours required to be an effective HR practitioner. (Activity 1)

1.1  Explain the knowledge, skills and behaviours required to be effective in an identified HR role.

LO2:  Know how to deliver timely and effective HR services to meet users’ needs. (Activity 2)

2.1    Identify the needs of those using HR services within an organisation and explain how conflicting needs are identified and prioritised.

2.2    Identify different methods of communication and explain the advantages and disadvantages of each.

2.3  Describe how to build and maintain effective service delivery.

LO3:  Be able to reflect on own practice and development needs and maintain a plan for personal development. (Activity 3 & 4)

3.1 Explain the concept and importance of CPD.

3.2 Undertake a self-assessment of capabilities as an HR practitioner and identify development needs

3.3  Evaluate options to meet identified development needs

3.4  Produce a plan to meet personal development objectives

3.5  Reflect on performance against the plan, identify learning points for the future and revise the plan accordingly

 ASSESSMENT OUTCOME

Title of unit/s

Developing Yourself as an Effective Human Resources Practitioner

Unit No/s

4DEP (HR)

Level

Foundation

Credit value

4

Assessment method

Written, Discussion

Learning outcomes:

1.  Understand the knowledge, skills and behaviours required to be an effective HR practitioner.

2.  Know how to deliver timely and effective HR services to meet users’ needs.

3.  Be able to reflect on own practice and development needs and maintain a plan for personal

     development

All activities should be completed

Activity 1

(Note: The CIPD Human Resources Profession Map (HRPM) can be accessed at:

www.cipd.co.uk/cipd-hr-profession/hr-profession-map/explore-map.aspx )

Write a report in which you:

●        briefly summarise the HRPM (i.e. the 2 core professional areas, the remaining  professional areas, the bands and the behaviours)

●        comment on the activities and knowledge specified within any 1 professional area, at either band 1 or band 2, identifying those you consider most essential to your own (or other identified) HR role.

Activity 2

With reference to your own (or other identified) HR role, outline how an HR practitioner should ensure the services they provide are timely and effective.  You should include:

●        understanding customer needs (include examples of 3 different customers and 1 need for each, and explain how you would prioritise conflicting needs)

●        effective communication (include examples of 3 different communication methods and the advantages and disadvantages of each)

●        effective service delivery (include: delivering service on time, delivering service on budget, dealing with difficult customers, handling and resolving complaints)

Activity 3
Note: CIPD Associate Membership Criteria can be downloaded at http://www.cipd.co.uk/Membership/transformingmembership/New-membership-criteria/about-associate-member.htm)

●        Undertake a self-assessment against the CIPD Associate Membership criteria, identifying any areas you need to develop in order to meet them.

●        Using a template, such as www.cipd.co.uk/cpd/guidance/cpdrecordandplan, devise a plan to meet your development needs, including those identified above, and the achievement of your CIPD qualification.  The plan should be for a minimum of 6 months.

●        Discuss your plan with (or provide a written note to) your tutor explaining why you believe CPD to be important and explaining at least 2 of the options you considered for meeting your development needs.

Activity 4

●        During the period of your studies, reflect on your performance against the plan, including learning gained from each unit of your qualification, and add reflective comments to the plan.  As you progress, identify any further development needs and revise your plan accordingly. 

Assessment Criteria

1.1

2.1

2.2

2.3

3.2

3.4

3.1

3.3

3.5

Evidence to be produced

Activities 1 & 2

Report of approximately 1500 words

Activity 3

A Development Plan/Record

Tutor’s written confirmation that the Development Plan has been discussed (OR a written explanatory note from the learner).

Activity 4

Written records of on-going reflection and, where appropriate, revision of the plan to include further development needs and solutions.  (NB: Activity 4 will therefore not be complete until the end of the programme.)

Unit title and No:  Developing Yourself as an Effective Human Resources or Learning and

                              Development Practitioner  -  4DEP

Credit value:  4 credits

Generic guidance:

The assessment activity for this unit should equate to approximately 1500 words.

A reflective statement and a  personal development plan should incorporate:

●        Identified needs 

●        Potential options to address these needs

●        Selected options, with rationale for selection

●        Performance and learning against the plan’s implementation

●        Revisions to the plan

Assessment Criteria guidance:

AC 1.1

The explanation should refer to the HRPM, and include a summary of the HRPM (particularly the 2 core professional areas) and an explanation of the activities and knowledge, at either band 1 or 2, of any one of the professional areas.
 

AC 2.1

Learners should identify 3 users of HR services and one need for each.  They should also explain how conflicting needs would be identified and prioritised.
 

AC 2.2

Learners should identify 3 methods and advantages and disadvantages of each.

AC 2.3

The description should include: delivering service on time; delivering service within budget; dealing with difficult customers; and handling and resolving complaints.

AC 3.1

Learners should define and explain the importance of CPD.

AC 3.2

Learners should self-assess against the CIPD Associate Membership requirements to identify development needs.

AC 3.3

Learners should evaluate at least 2 options for meeting development needs.

AC 3.4

The plan should be for a minimum of 6 months. A template is available at www.cipd.co.uk/cpd/guidance/cpdrecordandplan  

AC 3.5

Learners should provide a written reflection on their performance against the plan, including the learning gained from each unit of their qualification, and update the plan with any new development needs, as they are identified.