I have attached the part that has already been completed. 

A.  Provide the HCAHPS scores for a hospital of your choice. Kettering Medical Center 

Note: Refer to the web link to find HCAHPS scores for various hospitals. https://www.medicare.gov/hospitalcompare/search.html?


B.  Analyze the HCAHPS scores of your chosen hospital by doing the following:

1.  Compare the scores to state and national averages.

2.  Compare the scores to two other hospitals in the region.

3.  Compare the survey response rates to two other hospitals in the region.

4.  Describe the hospital's demographic patient population and services provided.

5.  Discuss how the following environmental and community factors could potentially influence HCAHPS scores:

a.  cultural dynamics

b.  educational dynamics

c.  socioeconomic dynamics

6.  Explain potential short- and long-term financial impact on the organization.

a.  Discuss potential impact on quality outcomes.


C.  Discuss the potential cause of the chosen hospital’s HCAHPS scores.


D.  Develop an organizational strategic plan to improve the chosen hospital’s HCAHPS scores throughout the organization by doing the following: