HR Case Evaluation #2: Money Cash Flow (part A) and (part B)

Read accurately the two cases.

Case Evaluation #2

Provide a short case summary. Explain what can be the teaching objectives when using this case study in class. Provide a theory review of the case, focusing primarily on that related to the problem of turnover and its impact on organizational performance. Analyze the organization and the situation, focusing on the following sections: a) the organization (key players, managers, team; corporate culture; history of the organization; external environment; nature of call centre jobs); b) the situation (definition of the problem; alignment, issues and legitimacy of the mandate; constraining factors and levers; proposal of indicators). 
ase Evaluation#3

Analyze the results. Present the company strenghts. Describe elements to be tracked. Present company weaknesses. Discuss about job satisfaction, affective commitment, quit intentions, emotional exhaustion, relationship between the variables. Describe action plan you would recommend to senior management. Provide some conclusion and reflections about the entire case (part a) and (part b).

Cover Page with Name, Date, and Title of Assignment
Use headings to separate the sections of the report
Page numbers
Double-spacing
Times New Roman, size 12
In-text citations to sources in APA style
Reference page using APA style
References not older than 3 years old


The format of each assignment is the following:

Cover Page with Name, Date, and Title of Assignment
Use headings to separate the sections of the report
Page numbers
Double-spacing
Times New Roman, size 12
In-text citations to sources in APA style
Reference page using APA style
References not older than 3 years old