1. Instructions: You answer all questions to get all credit. You can do your pareto chart and your check sheet on paper and upload to your discussion question answer. ( i attached powerpoint of chapter 5, you can take a look )

You will need a bag of M & M's.  The larger bags are better- more numbers and more for you to eat afterwards!

  You are finished goods inspectors and each color of M&M is a defect.  You are to count the number of defects using tick marks and record that information on their check sheet.  Then you are to rank each color from high number of occurrences to the lowest number of occurrences and calculate the cumulative percent.  From this information, draw a Pareto Chart of the colors on the graph paper and correctly label the chart.

Utilizing the the numbers of m&ms in your check sheet.

What type of data is this? 

What is the mean, mode, and absolute frequency?

How could you externally benchmark your data?

2.Define and describe TQM. How is it used in your workplace- or how could it be used in a workplace. You must be specific.

3.Describe Lean Six Sigma, DPMO, and Systems Thinking.

If your physician office sees 35 patients per day - 5 days per week. You perform chart checks on these patients charts for missing information. You find 6 errors per week. What sigma level does this represent? Hint- look at PPTS from chapter 2

4.What are the primary drivers of the dramatic increase in the growth of outpatient services?

5.What impact has the Affordable Care Act had on Primary Care? Do you have any personal experience?