Introduction.

The art of managing resources to meet the demands of customers and the expectations of business owners of a firm is essentially the designation associated with the role of an operations manager. This is in effect a more complicated process when it concerns firms within the service industry, whereby various variables are unquantifiable, thus depending on the precise administration of key resources. In this regard, the case study into CQuest Marine Laboratory (CQML) portrays various key issues that relate to the role of the operations management designation. This report presents a diagnostic report of key problems within the organization to identify the cause and effect relationship in association to different theories and models within the context of operations management.