Homework help > Define and describe TQM. How is it used in your wo... > Published by: CPA Guru 11 months ago
By: CPA Guru
Subject: Health care and Life Sciences
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Define and describe TQM. How is it used in your workplace- or how could it be used in the workplace. You must be specific. ...[Show More]

11 months ago


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Total Quality refers to a management framework, which aims at instilling a culture of quality improvement among organizational workers, thus delivering customers’ satisfaction (Gharakhani, Rahmati, Farrokhi, & Farahmandian, 2013). TQM involves the management urging its human resources to minimize the chances of errors, to increase the quality of products. Total Quality Management can be used to introduce transformational changes, as part of managerial philosophy. Moreover, an organization can use TQM to improve employees’ job satisfaction, by involving them in decision-making and quality improvement processes. TQM is also useful in enhancing group climate since it will involve brainstorming ideas to improve product’s quality.

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